Services & Support

Maximize Your Investment With Gluster Support

Gluster provides cloud, virtual machine, and on-premise storage solutions designed to be deployed in the most mission-critical environments. With Gluster Support you will continue to maximize your investment.

Platinum Support

  • 24x7x365 phone, email and web support
  • Multi-level Support Prioritization with Service Level Agreements (SLAs)
  • Unlimited number of support cases
  • 3 designated contacts

Professional Services

Gluster offers several professional services options. Gluster can provide installation, customer-specific professional services, and advisory support to optimize your deployment experience.

Professional Services Products include:

Advisory Support

Advisory support entitles you to live conversations with Gluster experts with remote access about best practices. Advisory support focuses on best practices and is limited to existing knowledge that can be transferred in the moment of a live conversation. Customer-specific background research and/or creation of any new deliverables are out of scope for advisory support. Advisory support is grouped into a fixed number of hours per year and is offered in 8- or 24-hour packages.

Custom Professional Service Engagements

These service engagements may be provided by Gluster Professional Services or authorized Gluster Partners. These engagements are billed on a daily basis, may cover an unlimited range of topics, and may include customer-specific background research and deliverables.

3-Day Remote Installation

With three-day installation services, Gluster experts will take your staff through the installation and configuration process, providing recommendations and expert advice through remote access and direct phone support to the Gluster Professional Services team.

Performance Audits

The Gluster Performance Audit is focused on assessing and improving the performance of a Gluster Storage environment. Gluster’s Professional Services team will perform a comprehensive performance audit designed to ensure that your organization achieves the maximum business impact from your storage systems.

Design & Implementation

The Gluster Professional Services team will work directly with your IT staff to optimize the design and implementation of your storage environment to ensure it meets the changing workload requirements of a dynamic data center, whether your data is on-premise or in the cloud.